Refund policy

Studio Policy: Acquisitions & Exchanges

At Artistic Innovative Design, every artifact and textile piece is custom-rendered through individual production specifically for you. Because each edition is made to order, all acquisitions are final. We do not accept returns or exchanges for sizing variations or a change of heart.

1. Damaged or Defective Artifacts We stand behind the craftsmanship of every capsule and fine art piece. If your artifact arrives damaged, defective, or misprinted, we will replace it at no cost to you.

  • Please contact the studio within 14 days of receiving your piece.

  • Provide your order details and clear photographs of the imperfection and packaging.

  • Once verified, we will arrange for a complimentary replacement to be custom-rendered and dispatched once production is complete. If a replacement is not feasible, a full refund will be issued.

2. Color Variations & Sizing Each wearable art piece includes precise measurement details within the gallery listing. We encourage all patrons to consult these specifications prior to acquiring a piece. Please note that minor color variations between digital gallery views and the final physical textile are standard due to the nature of custom-rendered printing, and do not constitute a defect.

3. The Patron Courtesy Clause (Sizing Adjustments) We recognize that the journey of acquiring wearable art is an investment. If you experience an unexpected sizing issue, please reach out to our studio directly. While we cannot accept physical returns to the studio, we are committed to our patrons. We will gladly work with you to arrange a courtesy re-rendering of the piece in the correct size at our base studio cost.

4. Carrier Delays & Lost Pieces If your piece is lost in transit by the carrier, please notify the studio within 30 days of the estimated delivery date. Once the carrier verifies the loss, we will have a complimentary replacement produced and dispatched on your behalf.

5. Delivery Accuracy Patrons are responsible for providing an accurate delivery address at checkout. If a package is returned to the studio due to an incorrect address or failure to claim it at a local postal depot, the production facility will safely dispose of the item. Should you require the piece to be re-rendered and shipped to a corrected address, a replacement fee will apply.